Terms & Conditions

Guarantee Policy

All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until 10am the day after scheduled arrival.

Deposit Policy

A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, bank cheque, company cheque, traveller’s cheque or cash. Deposits are non-refundable.

Payment

Payments to The Wenns Chop & Ale House are to be made on the date(s) and in the amounts to be calculated as specified at the time of booking or outlined in contracts made. If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of The Wenns Chop & Ale House.

Any additional charges due to The Wenns Chop & Ale House for services provided shall be paid by the Client on presentation of an invoice.

For room reservations made using the advance purchase rate full payment will be taken at the time of booking. This payment is not refundable in the event of any amendment or cancellation made less than 14 days prior to arrival.

Walk in guests will be asked to either pay for the room in full with cash payment, or a valid credit or debit card must be swiped through the chip and pin machine and adequate authorisation taken

All walk in and same day booking guests must provide photographic identification on arrival regardless of their nationality

Cancellation and “No Show” Policy

Any room cancellations must be made 48 hours in adance of 3pm on the scheduled day of arrival to avoid a penalty of one night’s room charge.

Group Policy

For reservations requiring 5 rooms or more please contact our Reservations Manager at the hotel.

Room Availability

Specific rooms cannot be guaranteed.

Reserved rooms are available to the guest from 3pm on the arrival date, and must be vacated no later than 11am on the day of departure. Additional charges will be applied to the guest account for later departures.

CCTV

In the public areas of The Wenns Chop & Ale House and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of The Wenns Chop & Ale House and security for all its Clients and staff. For further information regarding the hotel’s CCTV application should be made to the General Manager.

General Notice

The Wenns Chop & Ale House strives to ensure that the Contents of this site are accurate and reliable. However, The Wenns Chop & Ale House and its agents are not infallible, and errors and/or omissions may sometimes occur. Therefore, The Wenns Chop & Ale House disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this Web site and any links thereto and therefrom, including, without limitation, as to the merchantability, non-infringement of intellectual property, or fitness for any particular purpose.

The Wenns Chop & Ale House does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. The Wenns Chop & Ale House will from time to time revise the Contents and/or the products, services and resources described therein and reserves the right to make such changes without any obligation to notify past, current or prospective visitors of this Web site.

This notice was last updated on 24 May 2018.